Frequently Asked Questions

We offer more than just supplier connections. We handle every aspect of the sourcing process – from design and prototyping to logistics and compliance – and always provide personalized support.

Yes. Our entity is Gousuo (Shenzhen) Supply Chain Management Consulting Co., Ltd. (购索（深圳）供应链管理咨询有限公司), operating as GoSource. Unified Social Credit Code: 91440300MAEGEFPW59. You can look us up in China’s public enterprise credit system, and we can share our business licence before signing. We are not a factory. We are your buying office in China.

We do three checks. We read the business licence and look for manufacturing in its registered scope of business, not just wholesale or retail. We go to the site and film the workshop, so you can see whether there is an actual production line and crew. And we match the entity, meaning the company that signs the contract, issues the invoice and receives payment has to carry the same name as the factory you chose. These three filter out most traders listed as factories. We will not claim we can never be misled, and if any one of the three cannot be provided, we tell you plainly which check we could not complete.

Yes, and most of our clients do. We earn a service fee, not a margin on your goods, so you pay the factory directly and pay us only the service fee. That way you always know what the goods actually cost and what we add on top. We do not collect payment on the factory’s behalf, and we do not add a markup between you and the factory.

This is a real risk, and we do not promise to compensate you for it. What we do is move the risk earlier: we verify the legal entity before signing, we push for staged payments instead of one large upfront transfer, we hold an inspection checkpoint before mass production and again before shipment, and we keep every exchange on record. If something does go wrong, that record is what you need to pursue recovery, and we stay with you through the process.

Just reach out to us through the contact form or via email. We’ll review your needs and provide you with a tailored solution that fits your business. Or you can contact us directly via WhatsApp and WeChat.

We can source a wide range of products, from electronics and toys to home decor and furniture. Whether you’re looking for ready-made items or custom designs, we can help.

Yes! We understand that as a startup business, you may not be able to commit to large orders. We work with suppliers that offer flexible MOQs, allowing us to source small batches for you.

It typically takes 5-7 business days to identify suppliers and negotiate pricing. Depending on the complexity of your order, production and shipping may take additional time.

Yes, and we recommend it. The sequence is sample first, your approval, then mass production. We keep one approved sample as a sealed reference, and the bulk order is inspected against it. Sampling time depends on how complex the process is: one to two weeks for straightforward products, longer if tooling or structural changes are needed. Sample and tooling costs are usually billed separately, and we tell you the amount and who pays before you commit.

No. We can film on site, run factory audits and follow production for you, and send you the information you need to decide remotely. If you would rather come, we arrange factory visits and the itinerary, and because suppliers cluster around Shenzhen, two or three days covers a lot. It depends on your situation. If you want to size up a supplier yourself, or the product is complex enough to need face-to-face detail work, the trip is worth it. For routine buying, remote is enough.

We report at fixed checkpoints: after the order is confirmed, during production, at pre-shipment inspection, and when the container is loaded. Each update comes with photos or video, not just a line of text. If something goes wrong at any stage, we tell you early rather than announcing a delay on the due date. You can ask about progress any time, and we answer with the facts as they are.

We conduct inspections, audits, and sample checks to ensure product quality. We also work closely with factories to meet your specifications and avoid issues before shipment.

Three checks. We verify the issuing body, ideally looking up the certificate number on the issuer’s own site rather than relying on the scan the factory sends. We check the scope, because the model and specification on the certificate have to match the product you are actually making, and a lot of products described as certified turn out to be a different model. And we check validity, since certificates expire or get withdrawn. Where your target market requires mandatory certification, such as CE in the EU or FDA-regulated categories in the US, we confirm with you what applies before quoting. We do not make the regulatory judgement for you, and import compliance remains the importer’s responsibility.

We ensure that your designs are protected through patents and legal agreements. Together with professional IP agents, we can guide you through the patent application process and ensure that your product is IP compliant.

If there’s an issue with quality or delivery, we will work with the supplier to resolve it. We have established processes to address concerns quickly and efficiently.

Absolutely. We partner with reliable shipping companies and freight forwarders to ensure your products are delivered on time and intact. We can also help you navigate customs and import duties.

Our services are based on a commission structure, starting at 5% of the order value, with a minimum of USD 100 per shipment. The exact rate depends on the scope of work. You always see the factory price and our fee separately, and we never take a markup on your product cost. Full details can be found on our Pricing page. Beyond our service fee, you may also pay for samples, tooling, freight, duties and third-party inspection. Those are charged by the factory or the third party directly, and we do not add a margin to them.